Refund policy

Return & Refund Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be in its original condition, unused beyond what is necessary to inspect it, and in its original packaging where possible. Proof of purchase is required.

To start a return, please contact us at be1stshopify@gmail.com. Returns must be requested before sending any items back.

Return address: Utena, LT-28138, Lithuania

If your return is accepted, we will provide instructions on how and where to send your package.

Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Non-returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products

  • Perishable goods

  • Items that are not suitable for return due to hygiene reasons once opened

If you have questions about a specific item, please contact us.

European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

The item must not be used beyond what is necessary to inspect it. You are responsible for any diminished value resulting from excessive use.

Refunds

We will notify you once we have received and inspected your return.

If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at be1stshopify@gmail.com.

Contact

For any return-related questions, contact us at: 
be1stshopify@gmail.com